How to move a chat to a folder

Folders enable you to organize and group chats according to predefined rules or set by the administrator.
  1. In the top left corner under Folders, right-click on Chats and select New.

  2. Enter the name for the folder.
  3. Locate the chat you would like to move by browsing the chats in the Chat History tab, or by searching for a keyword.
  4. Drag and drop the chat from the list into the new folder.
    Tip: Folders can be set with certain permissions to restrict access. If you move a chat into a restricted folder, then these restrictions will apply to the chat.