How to join another operator's chat

Genesys DX

How to join another operator's chat

You may join another operator?s chat to review the ongoing session or to offer extra support.

Highlight the chat you want to join by clicking the box at the left of the chat in the chat list.
Click Join.
Result: A dialogue box is displayed at the bottom of the Operator window.
Join the chat.
Important: When either Operator clicks End, the chat ends for all. An operator should only end the chat if confident the session is definitely over.

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