You may join another operator?s chat to review the ongoing session or to offer extra support.
- Highlight the chat you want to join by clicking the box at the left of the chat in the chat list.
- Click Join.
Result: A dialogue box is displayed at the bottom of the Operator window.
- Join the chat.
Important: When either Operator clicks End, the chat ends for all. An operator should only end the chat if confident the session is definitely over.