The BoldChat web-based application, often called the web client, provides flexibility in non-Windows environments.
Most chat set-up and customization features are available in the web-based client, allowing organizations with smaller chat-only environments to do everything online. In larger settings, the web client is useful for chat operators who only need to login to take live chats from visitors.
The web client is available at https://web.boldchat.com, with additional administrative features at https://setup.boldchat.com.
The web-based client is meant to be an alternative to the desktop desktop Operator Client, not a full replacement. The web application provides core functionality, including the tools needed to manage chats, visits, canned messages, alerts and operators. However, some functionality such as administrative tasks, setup, reporting and customization must be configured or accessed from the desktop application.
Feature | Web Client | .NET desktop Operator Client (All features, including Premier and Enterprise-only) |
Active browser sharing with form fill | yes | |
Adaptive messaging | yes | |
Auto correct | yes | yes |
Automatic chat distribution/load balancing | yes | yes |
Chat | yes | yes |
Chat history | yes | yes |
Conversion tracking | yes | |
Customizable operator alerts | yes | yes |
Customizable operator UI | yes | yes |
Customizable buttons and windows | yes | yes |
Department/Skill routing | yes | yes |
Email management | yes | |
Insert image | yes | yes |
Integrated workspace | yes | |
Manual proactive chat invitations | yes | yes |
Multi-OS support | yes | |
Passive browsing sharing | yes | |
Personal canned message library | yes | yes |
Proactive invitation setup | yes | |
Real-time visitor history | yes | yes |
Real-time visitor monitoring | yes | yes |
Reporting engine and scheduler | yes | yes |
Sale Recovery Technology | yes | |
Salesforce module | yes | yes |
Searchable canned messages | yes | yes |
Searchable chat history | yes | yes |
Single sign-on support | yes | yes |
SMS management | yes | |
Spell check | yes | yes |
Supervisor dashboard | yes | |
Twitter management | yes | |
Typing indicator | yes | yes |
Video chat | yes |