How to turn on/off notifications for incoming chats, emails in the Agent Workspace

You can set the Agent Workspace to either play a sound or not when you receive a chat or email.

  1. Sign in to the Agent Workspace.

    Result: The Agent Workspace is displayed.

  2. At the bottom left of the workspace, click the speaker icon to toggle notifications on and off.

    Note: You cannot change the sound volume of notifications.