How to customize the default Operator view in the Agent Workspace

How to customize the default Operator view in the Agent Workspace

You can customize the default view on your workspace so that when you open a new chat or message, the same panels are displayed.

  1. Sign in to agent.bold360.com.

    Result: The Bold360 Agent Workspace is displayed.

  2. At the top right of the workspace, select the panels - or "swimlanes" that you want to display.
  3. Save your changes.