How to get around in BoldChat: Buttons, icons and more
Here's a look at some of the most important buttons and interface elements on the operator client.

Buttons and icons are shown as "large with text" in a highlighted (selected) state.
Image (large with text) | Name | Description |
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Answer Next | Answer the next waiting chat. |
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Assign To | Assign the selected chat to an operator or department. |
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Stop, End | End the selected chat. |
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View | Open the selected chat in a new window (called the View Chat window). |
Red X | Delete | Remove the selected chat from the grid. |
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Flag | Flag a chat for easy reference. |
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Move (Folder) | Move a Chat to another folder. |
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Relate to | Relate the chat to a contact or ticket. |
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Block | Used to block a visitor from Initiating a Chat. Only visible in the View Chat window. |
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Unblock | Unblock a previously blocked visitor. Only visible in the View Chat window. |
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Assignments | View the history of assignments for the chat to see who worked with the chat previously. Only visible in the View Chat window. |
Image (large with text) | Name | Description |
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Insert Canned Messages | Choose a canned message to send the visitor. |
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Hyperlink | Select text that you want to turn into a hyperlink and click this button. The link can be sent to the visitor, who must click the link for the page to open. |
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Push URL | Send the visitor a URL that opens in their default browser. |
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Send image | Send the visitor an image that opens in the chat window. The image in inserted inline. |
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Insert line | Insert a horizontal line into your message. |
