Welcome to the Genesys
DX Support Center

You may share the transcript of a chat with others that do not have access within BoldChat.

1. Select the chat you would like to send.
2. Click the Email icon in the toolbar above the chat list.
3. In the dialog window that appears, enter the email address of the recipient and click OK.

   Result:

   Tip: The visitor also has the ability to send the chat transcript by clicking the Email icon in the lower-right corner of the chat window.