How to email a chat transcript

Genesys DX

How to email a chat transcript

You may share the transcript of a chat with others that do not have access within BoldChat.

Select the chat you would like to send.
Click the Email icon in the toolbar above the chat list.
In the dialog window that appears, enter the email address of the recipient and click OK.
Result:

Tip: The visitor also has the ability to send the chat transcript by clicking the Email icon in the lower-right corner of the chat window.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.