Layered chat window branding

Layered chat window branding

As the name suggests, a layered chat window appears as a new element on your page instead of as a new window. Layered windows are optimized for display on mobile devices, but many users prefer them for desktop browsers, as well.

Branding options are grouped by complexity into Simple and Custom types, allowing you to customize the following interface elements:

  • Window texts, messages and labels
  • Colors
  • Logo and images
  • Layout and custom events
Fastpath: To modify settings, go to Setup > Account Settings > Chats > Custom Chat Windows > New/Edit > Brandings.
Tip: You can use key chaining to reuse values for related elements.

Layout overview

Hover your mouse over the image to see the corresponding variable of individual elements.


A layered window has the following variables of individual elements:

  1. General Text Color
  2. Header Font Color
  3. Header Background Color
  4. Operator Message - Message - Font Color
  5. Operator Message - Name - Font Color
  6. Operator Message - Time - Font Color
  7. Operator Message Background Color
  8. Customer Message - Message - Font Color
  9. Customer Message - Name - Font Color
  10. Customer Message - Time - Font Color
  11. Customer Message Background Color
  12. Button Font Color
  13. Link Font Color
  14. Required Font Color
  15. Message Input Font Color
  16. Message Input Background Color
  17. Button Background Color
  18. Message Input Container Background Color
  19. Content Background Color (R,G,B)

Window texts, messages and labels

Window texts, messages and labels can be customized per language. See How to provide a chat window in multiple languages.

Colors (Simple branding)

Fastpath: On the Brandings page, select Simple branding, Common - Layered page, and the Colors group.
Tip: As a general rule, variable names reflect the name of the corresponding key. For example, you can refer to the Header Font Color key with the header_font_color variable.
Key Variable Description
Content Background Color (R,G,B) content_background_color

Default: 35, 35, 35

The background color of the inner chat window, where visitors see the messages.
Content Background Transparency background_transparency

Default: 0.65

The transparency of the inner chat window.
General Text Color text_color

Default: white

The color of system messages and labels.
General Text Font text_font

Default: sans-serif

The font family of system messages and labels.
General Text Size text_size

Default: 1em

The font size of system messages and labels.
Header Background Color header_background_color

Default: #01A5EE

The background color of the chat window's header.
Header Font Color header_font_color

Default: #FFFFFF

The color of the label in the chat window's header.
Message Input Container Background Color message_input_container_background_color

Default: #232323

The border color of the message input field and the Send button at the bottom of the chat window.
Operator Message - Message - Font Color operator_message_font_color

Default: #E7E7E7

The color of operator messages.
Operator Message - Name - Font Color operator_message_sender_color

Default: #B2B2B2

The color of the operator's name.
Operator Message - Time - Font Color operator_message_sent_color

Default:#3DC8F3

The color of the time stamp when the operator sent the message.
Operator Message Background Color operator_background

Default: #232323

The background color of the operator message container.
Visitor Message - Message - Font Color visitor_message_font_color

Default: #FFFFFF

The color of the visitor's message.
Visitor Message - Name - Font Color visitor_message_sender_color

Default: #FFFFFF

The color of the visitor's name.
Visitor Message - Time - Font Color visitor_message_sent_color

Default: #FFFFFF

The color of the time stamp when the visitor sent the message.
Visitor Message Background Color visitor_background

Default: #3DC8F3

The background color of the visitor message container.

Colors (Custom branding)

Fastpath: On the Brandings page, select Custom branding, Common - Layered page, and the Colors group.
Tip: As a general rule, variable names reflect the name of the corresponding key. For example, you can refer to the Header Font Color key with the header_font_color variable.
Key Variable Description
ActiveAssist Activity Background Color aa_background

Default: ${form_background}

The background color of the message that describes the ActiveAssist activity.
ActiveAssist Activity Font Color aa_color

Default: ${text_color}

The color of the message that describes the co-browse activity.
ActiveAssist Message - Message - Font Color aa_message_font_color

Default: ${operator_message_font_color}

The color of co-browse system messages.
ActiveAssist Message - Name - Font Color aa_message_sender_color

Default: ${operator_message_sender_color}

The color of the agent's name who started the co-browse session.
ActiveAssist Message - Time - Font Color aa_message_sent_color

Default: ${operator_message_sent_color}

The color of the time stamp when the agent started the co-browse activity.
ActiveAssist Message Background Color aa_message_background

Default: ${operator_background}

The background color of the co-browse message container.
Button Font Color button_font_color

Default: ${text_color}

The color of button labels.
Dialog Background Color dialog_background

Default: ${text_color}

The background color of dialogs, such as when the agent asks the customer for remote control permission.
Dialog Button Font Color dialog_button_font_color

Default: ${text_color}

The color of the button labels in chat window dialogs.
Dialog Cancel Button Background Color dialog_cancel_background

Default: ${form_background}

The background color of the Cancel button in dialogs.
Dialog Font Color dialog_font_color

Default: ${form_background}

The color of dialog texts.
Dialog OK Button Background Color dialog_ok_background

Default: ${button_background}

The background color of the OK button in dialogs.
Form Background Color form_background

Default: ${message_input_container_background_color}

The background color of the pre-chat and post-chat forms.
Form Input Background Color form_input_background

Default: ${form_background}

The background color of the input fields in pre-chat and post-chat forms.
Form Input Border Color form_input_border_color

Default: #6F6F6F

The border color of the pre-chat and post-chat forms.
Form Input Error Border Color form_input_error_border_color

Default: #FF0000

The border color of error messages in pre-chat and post-chat forms. For example, when the customer enters an invalid email address.
Form Input Font Color form_input_font_color

Default: ${text_color}

The font color of the input field content in pre-chat and post-chat forms that the customer types.
Form Input Placeholder Color form_input_placeholder_color

Default: #666666

The font color of placeholders in the input fields of forms.
Link Font Color link_color

Default: #9F9F9F

The color of links.
Link Font Hover Color link_hover_color

Default: #CFCFCF

The color of links when the customer hovers over a link.
Message Input Background Color message_input_background

Default: #FFFFFF

The background color of the input field, where customers type their messages.
Message Input Font Color message_input_font_color

Default: #000000

The color of customer messages as they type.
Operator Activity Font Color activity_color

Default: ${text_color}

The color of the message about agent activity.
Required Text Font Color required_font_color

Default: #C9C9C9

The color of the "Required" label in forms.
Status Message Background Color status_background

Default: #FFFFFF

The background color of status messages.
Status Message Font Color status_font_color

Default: #000000

The color of status messages.

Logo and images

Fastpath: On the Brandings page, select Custom branding, Common - Layered page, and the Chat Frame group.
Note: The default aspect ratio of the logo image is 1:1 (square). This setting can be overridden in a style sheet.
Key Variable Description
Icons - Header - Menu icon_header_menu

Default: https://genesyscustomercare.nanorep.co/storage/nr1/kb/8AF2B933/8AF2BA4B/8C810D27/531/lightbulb_bg.png

 
Icons - Header - Minimize icon_header_minimize

Default: https://genesyscustomercare.nanorep.co/storage/nr1/kb/8AF2B933/8AF2BA4B/8C810D27/531/lightbulb_bg.pngs.boldchat.com/images/floating/minimize-arrow.png

 
Icons - Menu - Minimize icon_menu_minimize

Default: https://genesyscustomercare.nanorep.co/storage/nr1/kb/8AF2B933/8AF2BA4B/8C810D27/531/lightbulb_bg.pngs.boldchat.com/images/floating/minimize.png

 
Icons - Menu - Close icon_menu_close

Default: https://genesyscustomercare.nanorep.co/storage/nr1/kb/8AF2B933/8AF2BA4B/8C810D27/531/lightbulb_bg.pngs.boldchat.com/images/floating/close.png