How to set up Sale Recovery (invite visitors to chat after missing them)
When operators are unavailable, visitors may nonetheless click on a chat button without making real-time contact with an operator. When an operator becomes available, BoldChat can proactively inform them that a visitor who wanted to chat is still on the site (this is called recovery) or is filling out a form (this is called recapture). The operator can then choose to invite the visitor to chat. These features are also known as Sale Recovery?, Chat Recovery, or Visitor Recapture.
- Only visitors to a site with a Visitor Monitoring HTML snippet can be invited.
- You must insert a Visitor Monitoring HTML snippet to your site to take advantage of this feature.
- Operators must have the following permission: .
The following options allow you to customize your implementation of this feature.