How to limit a content manager's access to knowledge bases

Create user groups that provide access to selected knowledge bases and assign them to users.

When you have multiple knowledge bases (KBs) and content managers, you may want to restrict users to have access to those KBs that are relevant for their daily work. For example, your organization may support multiple languages or products, where a each language or product has its own KB and is curated by a specific content manager. In this case, you can create a user group and assign a KB to that group. Then you can add users to the same group.

  1. In the AI Console, go to Admin Center > Users.
  2. Click the Groups icon.
  3. Click the Create Group link.
  4. Give the group a name, and on the Advanced tab, select the knowledge bases that you want group members to have access to.
  5. Click Save.
  6. Add users to the group:
    1. On the Users page, click on the name of a user.
    2. Click the Groups icon.
    3. Select the groups that you want the user to be a member of.
    4. Click Apply.

Your users are now limited to access the selected knowledge bases only.