Create permission groups, add users to them and specify them for selected articles to control the article's visibility.
When you have all your content in a single knowledge base and you want each of your content managers to focus on a particular area, you can create permission groups. These permission groups allow your users to view only a selected set of articles that you define manually.
Important: To set this up, the Enable users groups permissions option must be enabled for your account. Contact your Customer Success Manager for more information.
- In the AI Console, go to and click on the name of a user.
- Click the Permission Groups icon at the top of the page:

- Click Create group.
- Name your group and make sure you select the right Knowledge Base where you want to associate your articles with permission groups.
- Click Save.
- Click the name of a user to edit it and click Permission Groups at the top of the page.
- Make the user the member of a permission group by selecting a group. On the user details page, you see the associated permission groups in the Member of field.
- Once you are done, you must also assign articles to permission groups:
- Go to and select an article.
- On the Visibility tab, select the Permission Groups that you want to assign to the article.
- Publish and close the article.
Your Bold360 AI users are now restricted to view only the articles defined by the permission groups.