How to limit a content manager's access to a subset of a knowledge base

Create permission groups, add users to them and specify them for selected articles to control the article's visibility.

When you have all your content in a single knowledge base and you want each of your content managers to focus on a particular area, you can create permission groups. These permission groups allow your users to view only a selected set of articles that you define manually.

Important: To set this up, the Enable users groups permissions option must be enabled for your account. Contact your Customer Success Manager for more information.
  1. In the AI Console, go to Admin Center > Users and click on the name of a user.
  2. Click the Permission Groups icon at the top of the page:

  3. Click Create group.
  4. Name your group and make sure you select the right Knowledge Base where you want to associate your articles with permission groups.
  5. Click Save.
  6. Click the name of a user to edit it and click Permission Groups at the top of the page.
  7. Make the user the member of a permission group by selecting a group. On the user details page, you see the associated permission groups in the Member of field.
  8. Once you are done, you must also assign articles to permission groups:
    1. Go to Knowledge > Articles and select an article.
    2. On the Visibility tab, select the Permission Groups that you want to assign to the article.
    3. Publish and close the article.

Your Bold360 AI users are now restricted to view only the articles defined by the permission groups.