How to unblock a user account

User accounts will be blocked when users enter incorrect passwords too many times. Administrators can unblock these agents in the Admin Center.

  1. In the Web Admin Center, go to Organization > Agents.
  2. Click the name of the user that you want to unblock.
  3. On the Login and Security tab, click Unblock.
    Note: This option is only available for blocked users.
  4. Save your changes.