How to exclude visitors based on IP address

Genesys DX

How to exclude visitors based on IP address

Set visitor IP addresses that should always be blocked by Visitor Monitoring and Chat Button HTML, one IP address per line.

From the main menu of the operator client, go to Setup > General Account Settings.
Result: The General Account Settings window is displayed.
On the Extra Security tab, enter IP addresses to be blocked.
Tip: You can also use wildcards. For example: 123.123.123.*
Save your changes.

+1.888.436.3797

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