How to export operator settings

Genesys DX

How to export operator settings

To backup or restore the settings of your operator client, or distribute settings to be shared with other operators, you may use the export/import feature.

From the main menu of the operator client, go to BoldChat > Settings > Export. >
Result: You are warned that the app will restart. To accept, click OK.

Tip: After restart, active chats will be reconnected, but you may want to end all chats before using this feature.
Choose a location and filename for the settings file.
Result: By default, the file will be named Settings.ocs and placed into the computer?s Documents folder.
Restart the operator client when prompted to complete the update.
Result:

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