The Forgot password? option on the AI Console sign-in page enables you to reset your password.
From February, 2021, here's how you can reset your password when you try to sign in with your email address:
- On the sign-in page, enter your email to the Email field and choose Next.
- Select Forgot password.

Result: You are taken to the Reset Password page.
- Choose Reset password.
Result: You'll receive an email to the email address associated with your user.
- Check your inbox and select Create a password in the password recovery email from LogMeIn.
- On the Reset Password page, enter a new password for your account.
- Confirm your password and choose Reset Password.