What if I forgot my password?

You can reset your password when you sign in with your email address.

  1. On the sign-in page, type your email address to the Email field and click Next.
  2. Click Forgot password.

  3. Click Reset password. You'll receive an email to the email address that you have entered.
  4. Check your inbox and click Create a password in the password recovery email from LogMeIn.
  5. On the next page, make sure the email address that you want to use to sign in to Digital DX is correct.

    To use a different email address in the future to sign in to Digital DX, change the email address that the system provided.

  6. Click Reset your password.

  7. If you have the option to change your email address, you must go through a short verification process.
    Note: This option may not be available to you.

What are the password requirements?

  • Users must change passwords every 90 days
  • Users cannot reuse their last five passwords
  • Password must be at least eight characters long
  • Password must contain a digit, an upper case character, and a lower case character
  • Password cannot have the same character repeating four times in a row
  • Password cannot contain the user's name or the account name