How to enable video chat
Allow agents to chat with your visitors face to face. During video sessions, either both parties or only agents can stream video.
Who can use this feature?
- Agents can use video chat in the legacy web client at web.boldchat.com only.
- Visitors and agents must use Chrome for Android on mobile, or any of the last 20 versions of Chrome on desktop. Firefox, Safari, Internet Explorer and Edge are not supported at this time.
What are the technical requirements to use video chat?
Requirement | Details |
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Allowlisting and open ports |
From both the support agent's and the customer's network, the following web resources need to be accessible:
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Fix IP |
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Bandwidth | You need a working internet connection with stable 0.5 Mbps download and 0.8 Mbps upload bandwidth.
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Configuring the chat window
This feature is part of the Custom Chat Window definition process. A chat window definition controls the look and feel and advanced behavior of the interface that is opened when a visitor clicks an associated button or link. When enabled, video options are displayed at the bottom of the chat window.
If you are running an HTTP site with Bold360, we recommend that you make the switch to HTTPS:
We recommend that you use different machines for testing video chat as agent and visitor.
Having problems?
Check the following.
Symptom | Action |
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Video chat is not available. | Are you using the web client at https://web.boldchat.com/ in a compatible browser? Video is only supported in the last 20 versions of Chrome. |
Webcam and/or audio access is blocked in the browser. |
You will not be asked again once you have given permission to access your devices. If the issue persists, check that access to devices is not being blocked globally.
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Video is stuttering or breaking up. | Video chat is bandwidth-intensive. Check your network connectivity and quit any application that may produce high network traffic. |
Video is blank or there is no audio. |
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Video chat starts in a popup window. | Your site is served over an unsecured (HTTP) connection. See Configuring the chat window for how to fix the problem. |