What is the relationship between Digital DX AI touchpoints and Digital DX chat windows?

Tip: For information about the differences between Digital DX Agent and Digital DX AI, see What is Digital DX AI?.

One Digital DX Agent account can only be integrated with one Digital DX AI account. A Digital DX AI account can escalate to more than one Digital DX Agent accounts, but it is not recommended to do so.

A Digital DX Agent account can have several chat windows, but one chat window can only be associated with one Digital DX AI Knowledge Base. A Digital DX chat window is similar to a Digital DX AI touchpoint configuration, which defines the behavior and appearance of a chat widget.

So while you can only associate one Digital DX Agent account with one Digital DX AI account, you can display the content of all your Digital DX AI Knowledge Bases by setting up multiple Digital DX chat windows.