Provide a chat window in multiple languages
You can set a chat window to be displayed in any of seven pre-translated languages or 35 custom languages. There is no need to create multiple chat windows for multiple languages.
- Can I allow customers to choose a language on the pre-chat form?
- Yes. Go to .
- How does Digital DX know which language to show to a customer?
- Customer language is determined as follows:
- Selection made by the customer on the pre-chat form (stronger than all other parameters)
- Language parameter passed by the HTML snippet
- Customer's browser language setting
- Customer's IP
Digital DX looks for a customized (localized, translated) chat window for the chosen or detected language. If no customized window exists, the default language is shown.
Tip: The customer's language is saved as a property of the chat. This property can be used for routing chat, and can be displayed to the agent. A language property can also be set for departments, allowing automatic filtering.