Optional: Customize Chat Windows

Genesys DX

Optional: Customize Chat Windows

Note: This article is part of a Quick Start Guide to help you implement your Digital DX environment from scratch.

Every business has its own unique voice and brand identity, and Digital DX gives you the control and flexibility to customize your implementation to your unique business needs.

Go to Channels > Chat > Chat Windows.
Click on the name of your chat window to edit the chat window settings. Select from the following options:
- General
- Pre-chat form
- Post-chat form
- Message content
- Agent wrap-up
- Auto Answers
- Customization

Previous article: Optional: Add a Text Messaging Channel

Next article: Optional: Customize Chat Buttons

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.