Optional: Customize Chat Windows

Note: This article is part of a Quick Start Guide to help you implement your Digital DX environment from scratch.

Every business has its own unique voice and brand identity, and Digital DX gives you the control and flexibility to customize your implementation to your unique business needs.

  1. Go to Channels > Chat > Chat Windows.
  2. Click on the name of your chat window to edit the chat window settings. Select from the following options:
    • General
    • Pre-chat form
    • Post-chat form
    • Message content
    • Agent wrap-up
    • Auto Answers
    • Customization