Welcome to the Genesys
DX Support Center

As part of the upcoming transition from hosting of the Bold360/Genesys DX platform from LogMeIn's infrastructure to Genesys, you have to update some components of the Microsoft Teams integration so you can continue using it within your organization.
The date of service migration is April 9, 2022, CET 8:00-10:00. Please make sure that you perform the update before this date.

Walkthrough
 

Genesys DX app installation

1. Download the manifest.zip file. You can find the file at the bottom of this page as an attachment. 
2. Go to https://teams.microsoft.com or open your MS Teams Desktop App.
3. Click Apps on the left sidebar.
4. Click Manage your apps in the bottom left corner of the page.
   
   
    
5. Click Upload an app to your org's app catalogue.
   
   
    
6. Browse the manifest.zip package on your local computer and upload the file.

Locate the Genesys DX app in your MS Teams

1. Click Apps on the left sidebar.
2. Click Manage your apps in the bottom left corner of the page.
3. Select Built for your org under Apps.
   You can see that both Bold360 and Genesys DX are listed.
   
   
   
   Note: After the maintenance date (9 April 2022), the Bold360 app itself becomes unavailable. The only exception is chat history, which is still going to be accessible through the Bold360 app.
    
4. Click the Genesys DX app and in the prompt, click Add to add the app to your MS Teams.
5. Following the app installation, if you search for Genesys DX in Apps or from Find an app, it becomes available as an active application.
   
   

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Customize the Genesys DX chatbot in Microsoft Teams

You can brand and customize the Genesys DX chatbot in Microsoft Teams.

Process

1. Unpack the manifest.zip on your local machine. You can download the file from this article.
2. Open the manifest.json from the "manifest" folder.
   You can customize the values highlighted in red. Changes made to these values affect the respective interface elements.
   
   
   
   Item 3 and 5 are visible on the left toolbar of MS Teams. 3 is the icon of the app, 5 is the description.
   
   
   
   Refer to the Microsoft documentation when you replace images.
   
   Important: Don't change any other values in the manifest.json. Any other change can disrupt the operation of the app.
3. Pack the manifest.json and the image files into a .zip file. Do not pack the folder itself into the .zip file.
4. Navigate to the Microsoft Teams Admin Center.
5. Locate the application under Teams Apps > Manage Apps and select the Genesys DX app.
   
   
    
6. Upload the updated manifest.zip file as an update of the application.
   
    
7. Log out and log in to the Microsoft Teams. Changes take effect immediately.