How to make the widget open automatically in full screen

Genesys DX

How to make the widget open automatically in full screen

For customers on mobile devices, the Slim and Harmony widgets are optimized for mobile experience: when the customer clicks the chat button, the chat widget is displayed in full screen. In a Harmony widget, customers on mobile devices have the exact same experience as customers on the web.

To enable this feature for customers on mobile, do the following:

In the AI Console, go to Touchpoints > Widgets.
Click Personalize under the widget type you want to change.
Select a knowledge base or URL to customize.
On the Basics tab, make sure you have a Slim or Harmony selected for Widget Mode.
On the Advanced tab, select Enable Full Screen Mobile Widget.
This option is disabled by default.
Save your changes.

Customers have the following experience on their mobile devices:

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.