To use the chatbot, you must first integrate the Bold360 Agent and AI platforms.
After integrating Genesys DX ai, you may also do the following:
- Set up the knowledge base that contains help articles. The chatbot presents the same knowledge base articles in the AI-enabled chat window to customers and on the Smart Advisor panel to agents. You can define multiple knowledge bases to serve different audiences, but every knowledge base must be associated with a separate chat window definition in the Bold360 Admin Center.
- Customize the AI-enabled chat window. In the Bold360 Admin Console, go to and click Personalize.
For information on working with the Bold360 Admin Console, see the Bold360 ai support page.