Dashboard Articles

Monitoring your Organization (Dashboard)

Bold360 Plus subscribers can use the Dashboard to view a summary of account activity from anywhere: desktop, tablet, or phone.

The Dashboard (https://dashboard.boldchat.com) gives you the following:

  • Real time visual data of key metrics
  • On-screen notifications for certain metrics, with customizable thresholds
  • Responsive design for easy viewing on desktop, tablet, or phone
  • A set of default charts that you can customize and expand to meet your needs

Working with the Dashboard

To access the Dashboard, log in to your Digital DX account at https://dashboard.boldchat.com.

Important: To be able to edit and view the Dashboard, a user must have the following permission: Setup > Organization > Permission Groups > Access Mobile Dashboard.

When viewing on a desktop:

  • View charts (widgets)
  • Edit charts: use the options menu to edit, copy, or delete a chart
  • View and acknowledge notifications
  • If you delete the last chart, you will be prompted to restore default charts upon refresh
  • Arrange charts on the screen: drag and drop by clicking anywhere in a chart's header

When viewing on a phone or tablet:

  • View charts
  • View and acknowledge notifications

Chart types

The following charts are available to Bold360 Plus subscribers at https://dashboard.boldchat.com.

Chart name Description User Tips Options and Filters
Chat activity A summary of chat activity in your account. By default, it shows the total number of offered chats per day for one week, including the current day. Hover over or tap a line to view additional details. Options: Total chats offered, Abandoned chats, Answered chats, Time period (Last 24 hours, 7 days, 30 days).

Filters: Department, folder, website.

Chat performance A summary of information about chats in your organization compared to target goals. Use this chart to track performance against Service Level Agreements (SLAs). Items that have missed a performance goal are shown red.

To display a notification on the Dashboard when a goal is missed, edit the report and select Notification when missed.

Columns to show: Actual, Goal, Difference.

Goal values: Average Speed to Answer (mm:ss), NPS, Overall Chat Satisfaction.

Filters: Department, folder, website.

Chat status Summary information about active and queued chats. Click the chart for details. To display a notification on the Dashboard when a chat has waited too long in the queue, edit the report , set a Notification threshold, and select Show notification if wait is too long.

You can choose to show details of the longest waiting chat on this chart, but this disables Department and Website filters. Click the chat to see the waiting customer's name.

Filters: Department, folder, website (except when showing the longest waiting chat, in which case only the Folder filter is applied).
Operator rating A summary of agents ratings submitted by customers on the post-chat survey. Items that have missed a performance goal are shown red.

To display a notification on the Dashboard when a goal is missed, edit the report and select Notification when missed.

Click the page selector at the bottom of the chart to flip through multiple pages when the number of agents exceeds five.

Filters: Department, folder
Operator status The number of agents in your organization by status: In Chat, Available, Away, Offline. Click the chart for details. Filters: Department
Customers A summary of customer monitoring activity on your sites, including the number of customers on each page. The chart itself displays filtered data, while the Total Visit Count and Total Active Invitations are for the entire account. Option: Add a bar to represent each filter.

Filters: Folder.

Add a chart

  1. When viewing the Dashboard on a desktop computer (not a phone or tablet), go to the top of the Dashboard and click + (plus sign).
  2. Select the type of chart you want to add. The chart is added to the bottom of the page.
  3. Go to the bottom of the page to find the newly created chart.
  4. On the new chart, click the options menu and then Edit to customize the report.
    Tip: Don't forget to rename your chart to reflect selected filters and options.
  5. Save your changes.
Tip: To build a new report by editing an old one, click the options menu and select Copy. Go to the bottom of the page to find and edit the newly created chart.

What are account health settings?

You use account health settings to control Dashboard sensitivity.

If you want to see more cases where your customers may not be getting the answers they need, set the threshold lower.

To change account health settings, go to Admin Center > KB Setup > Account health.

The following settings are available:

Name Description Default value
Health Threshold (%) Enables you to set the barrier between red and blue on the Dashboard. 0,5 which means that if 50% of the responses are negative, the voice or cluster will be red on the Dashboard. Similarly, if 50% of the responses are positive, the voice or cluster is blue on the Dashboard.
Minimum interactions with feedback Defined the number of interactions that are required before the voice or cluster is deemed red or blue. 2

How can I view a list of unresolved questions?

Unresolved answers can be viewed on the Dashboard (as red tiles) or as a list.

The following user queries (Voices) are considered unresolved:

  • No answer was presented or selected
  • The question was escalated
  • The customer provided negative feedback
  1. Go to Analytics > Voices analytics.
  2. On the Voices analytics page, filter the list by Unanswered.
    Tip: The Hits column shows you how many times a voice went unresolved.

What are answered sessions?

By Widget

User queries for which an answer was presented or selected and for which the user did not select a channel option (email or chat, for example).

Note:
  • If the user is shown an automatic answer but then remains idle for approximately 45 seconds and then escalates, the session remains unanswered.
  • If the user asks variations of the same question (for example "What", "What is", "What is Bold360 AI?") an answered session is counted only if "What is Bold360 AI" has answers.
  • If the user asks a question and deletes it (for example, "What is Bold360 AI?", "What is") answered-sessions will be counted only if "What is" has answers.
  • For widgets using the Slim skin: The session counts as answered if the user chooses any of multiple articles received in response to their query. If the user does not select any article within three minutes (that is, they do not expand any article), the session is considered unresolved.
  • When FAQ widget is in use and the user expands a FAQ item, the session is counted as answered.
  • If the user does not use the widget for approximately 45 seconds, activity is counted as a new session.
By Chat (escalated via channeling)

A session is answered when the chat agent answers the incoming request.

The following scenarios do not influence the number of Answered sessions:

  • Ticket closed without answering
  • Correspondence in the ticket/email
  • Resume to chat
  • Using Bold360 AI suggestions during chat
By Email
  • An agent answers a ticket via email
  • An agent answers a ticket using the Bold360 AI inbox
  • Answering to a forwarded Bold360 AI ticket outside the Bold360 AI ticketing system (e.g. using personal email client)

Voices and the Dashboard: Capturing and analyzing user intent

You can use voices on the Dashboard to identify interesting insights and trends.

The Dashboard displays voice clusters and voices as tiles. See What are voices? to learn more about voices and how they are organized in Bold360 AI.

Using Dashboard Tabs

The following tabs are available on the Dashboard:

Top Trending Displays the most popular voices and clusters for the selected period.
Unresolved Shows voices and clusters for which no answer was presented or selected, or which received negative feedback.
Unanswered Displays voices and clusters for which no answer was presented or selected.
Channeled Shows voices and clusters that ended with the user choosing an escalation channel.
Completed Displays voices and clusters where an answer was offered to the user and they did not give negative feedback, or where multiple answers were presented to the user, they chose one and did not give negative feedback.
Muted Shows voices that have been muted to reduce noise on the Dashboard.
Feedback Displays voices that received feedback. Feedback can be text or icon clicks, for example, thumbs up or down.

Colors and Tile Size

Size represents a tile's popularity: The bigger the tile, the more popular the voice or cluster.

Colors represent user sentiment for a cluster or voice for the selected time period.

Red

Indicates negative sentiment as per the account health threshold settings:

  • No answer was presented for a single voice or one or more voices in a cluster
  • At least one answer was presented, but none was selected
  • An answer was selected but the user responded with negative feedback

For clusters, it means that

  • There is at least one red voice in the cluster
  • There are multiple negative signals inside the cluster that exceed the threshold (all voices in the cluster can be blue while the cluster is marked as red)
Blue Indicates positive sentiment as per the account health threshold settings. An answer was presented to the user.
Green Indicates that the amount of positive feedback is above the account health threshold.
Grey Shows voices that have been muted.

See What are account health settings? for more information about account health threshold settings.

What makes a query "Unresolved"?

Customer queries for which no answer was presented or selected, negative feedback was provided, or which the customer escalated to a channel (email or chat, for example) are referred to as unresolved or unanswered.

To help understand why a query is marked as unresolved, generate a report using the Unresolved Reason field, as follows:

  1. Go to Analytics > Reports.
  2. On the Fields tab under Resolution, select the following fields: Resolved, Unresolved Reason, Expanded.
  3. Select additional fields as necessary. Suggested additional field are the following:
    • Time > Date & Time
    • Content > Query
    • Content > Article Title
    • Count > #Negative FB
  4. Run the report.

Values of Unresolved Reason:

  • Not expanded: The user did not select any of the answers presented.
  • Negative Feedback: The user selected an answer and then responded with negative feedback.
  • Channeled: The user chose a channel option (email or chat, for example).
  • No Result: No answers were presented to the user.

Values of Expanded:

  • Yes: The user selected an answer to view, including cases when only one answer was presented and automatically expanded. (For those instances when a user was presented multiple options, the report contains only the Article Title of the first article shown to the customer. The report cannot tell you which article the user actually selected.)
  • No: The user did not select any of the answers presented.
  • No Data: No data was collected because either the widget was not slim or it was Conversational or Mobile SDK.

What is the User Flow view?

The User Flow view gives you visual representation of what happened before and after a question was asked. Use it to gain better understanding of the context, process, and trends in the customer journey and to help draw connections between questions that are often asked together.

Accessing the User Flow

  1. Go to the Dashboard and click any voice cluster.
  2. In the upper-right corner of the cluster, click the User Flow icon.

Reading the User Flow

At the center of the flow is the specific question under examination.


  • Have a look at the left to see the actions the user performed before asking their question.
  • Have a look at the right to see actions that followed the question.
  • Click on a specific action on the left side (or right side) of the screen to see the flow of the specific action.

What is the inner voices page?

For any Voice on the dashboard, click the Inner Voice icon or the tile itself to explore data such as feedback, negative signals and Phrase Interactions (the number of times the same question was asked using the same words).


Inner Voice Options

Mute
Ignore the open query for this voice. This changes the voice to resolved (blue).
Fix
Create or edit an article that answers the voice.
Edit
Edit the article currently attached to the voice.

For additional information, read this article: Voices and the Dashboard: Capturing and analyzing user intent

What are voices?

Voices represent the questions your customers are asking on Bold360 AI self-service touchpoints.

With voices, you can gain valuable insight into any potential gaps in your knowledge base, and resolve issues related to customer queries.

How does Bold360 AI group customer voices?

Each time a user asks a question on a Bold360 AI touchpoint, a customer query is collected. Bold360 AI's algorithm groups queries that have the same semantic meaning, that is, the same intent, into voices. The voices that it identifies as very similar in their intent are grouped together to voice clusters.

To illustrate the difference between voices and voice clusters, see the following example:

How to gather user feedback is a voice cluster. This cluster contains the following four voices:

  • How to gather user feedback
  • feed back
  • instant feedback
  • give feedback

How to gather user feedback is the voice cluster because this voice was asked first. Bold360 AI?s NLP algorithm considered the other three voices that were asked later as close in meaning and grouped them together with the original voice.

How to gather user feedback is the title of the voice cluster and it is also a voice. In this example, it was asked 32 times as shown by the number of hits. However, the number of hits does not mean that the exact same query was asked 32 times. It only means that 32 questions were asked where the intent was very close in terms of semantics.

To sum up, several intents make a voice, and voices that are close in meaning are often grouped to a voice cluster.

How do I use voices in Bold360 AI?

Voices and voice clusters are displayed in the Dashboard and in Search Optimizer.

The Dashboard displays voice clusters and voices as tiles. You can use voices on the Dashboard to identify interesting insights and trends. See Voices and the Dashboard: Capturing and analyzing user intent to learn more about the Dashboard.

Search Optimizer displays tasks related to voices: you can find the voice clusters here too, so that the entire cluster can be handled as one or separated when specific voices inside the cluster should have different answers. You can use Search Optimizer for content optimization. For more information see How to use Search Optimizer 2.0.

You also have the option to generate a full report on voices for further analysis. To do that, go to Analytics?Reports in Bold360 AI.

Where can I see an article's feedback?

You can find customer feedback at several places in Bold360 AI. For information on gathering customer feedback, see this article.

Dashboard > Feedback tab
On the Dashboard > Feedback tab you can see voices with negative and positive feedback.
Reports
On the Analytics > Reports page, run a report with Query, Feedback Type, and Feedback Reason selected to see all customer feedback.
API
You can also use the following API call to automatically generate the same information as you see in the Reports menu: https://my.nanorep.com/api/doc/v1.html#q=Get Reports

How to use the Desktop Operator Client Dashboard

Enterprise subscribers can use the desktop Operator Client Dashboard to view a summary of account activity and track chats, website visits, emails, and more.

Important: To be able to edit and view the desktop Operator Client Dashboard, a user must have the following permission: Setup > Account Setup > General > Permission Groups > Can View Dashboard.

To access the operator client Dashboard:

  1. Log in to your Enterprise account.
  2. On the desktop Operator Client left menu, click Dashboard.

Chart and Report Types ? desktop Operator Client

In any chart or report, click an item to view details.

Chats
A summary of chat activity on your sites, including current chats grouped by operator.
Texts
A summary of text message activity on your sites.
Visitors
A summary of visitor monitoring activity on your sites, including the number of visitors on each page
Emails
A summary of email activity on your sites.

Add a report

A dashboard report is a summary of specific data about activity in your account in a chosen area. Reports are shown in rows and columns.

On the dashboard toolbar, click the icon corresponding to the service area you want to work with (Chats, Texts, Visitors, etc.) and choose the type of report to generate:
  • Show Active Report for current, real-time information.
  • Show Historic Report for information in the past (per Folder, Operator, or for your entire account).

Add a chart

To see a graphical representation of account activity, add charts to the operator client Dashboard.



Figure 1. Dashboard Toolbar (desktop Operator Client)
  1. On the dashboard toolbar, click Add Charts.

    Result: The Dashboard Chart Designer is displayed.

  2. Select the type of chart you want to add:
    • Chats
    • Texts
    • Visitors
    • Emails
  3. To hide rows or columns that contain no data, select Hide groups with no data.
  4. Choose Active Data or Historic Data.
    • Active for current, real-time information.
    • Historic for information in the past (per Folder, Operator, or for your entire account).
  5. Choose Grouping, Fields, and Type.
  6. Click Preview Chart or Add Chart to Dashboard.

Add/Remove fields

You can add or remove columns from any dashboard report.

Members of a Permission Group with the following account permissions can use this feature: Grid View Column Chooser

  1. On the dashboard toolbar, click the icon corresponding to the service area you want to work with (Chats, Visitors, etc.) and select Hide/Show Expanded Table Fields.

    Result: The Column Chooser window is displayed.

  2. Click and drag a field to the table headers above the rows in the grid. To remove a field, click the header and drag it back to the Column Chooser window.
  3. You can move the headings on the grid around by simply clicking and dragging them left or right. Also note, columns can only be added to the fully expanded view where you can view the actual chat, email, visit or call record.

Add Dashboard Notices

Dashboard notices are a type of alert that gets triggered when the specified criteria are met. Default notices are provided for each service area, or you can add your own.

  1. On the dashboard toolbar, click the icon corresponding to the service area you want to work with (Chats, Visitors, etc.) and choose the type of notice to generate:
    • Active for current, real-time information.
    • Historic for information in the past (per Folder, Operator, or for your entire account).

    Result: The Dashboard Notices window is displayed.

  2. Select criteria and set custom formatting.
  3. Click OK to save your changes.
When criteria are met, a notice is shown with the selected formatting applied.

How to use the BoldChat Web Dashboard

Enterprise subscribers can use the Web Dashboard to view a summary of account activity from anywhere ? desktop, tablet, or phone.

The Web Dashboard (https://dashboard.boldchat.com) gives you the following:

  • Real time visual data of key metrics
  • On-screen notifications for certain metrics, with customizable thresholds
  • Responsive design for easy viewing on desktop, tablet, or phone
  • A set of default charts that you can customize and expand to meet your needs

Working with the Web Dashboard

To access the Web Dashboard, log in to your enterprise account at https://dashboard.boldchat.com.

Important: To be able to edit and view the Web Dashboard, a user must have the following permission: Setup > Account Setup > General > Permission Groups > Can Access Web Dashboard.

When viewing on a desktop:

  • View charts (widgets)
  • Edit charts ? use the options menu to edit, copy, or delete a chart
  • View and acknowledge notifications
  • If you delete the last chart, you will be prompted to restore default charts upon refresh
  • Arrange charts on the screen ? drag and drop by clicking anywhere in a chart's header

When viewing on a phone or tablet:

  • View charts
  • View and acknowledge notifications

Chart types

The following charts are available to Enterprise subscribers at https://dashboard.boldchat.com.

Chart name Description User Tips Options and Filters
Chat activity A summary of chat activity in your account. By default, it shows the total number of offered chats per day for one week, including the current day. Hover above or tap a line to view additional details. Options: Total chats offered, Abandoned chats, Answered chats, Time period (Last 24 hours, 7 days, 30 days).

Filters: Department, folder, website.

Chat performance A summary of information about chats in your organization compared to target goals. Use this chart to track performance against Service Level Agreements (SLAs). Items that have missed a performance goal are shown red.

To display a notification on the Dashboard when a goal is missed, edit the report and select Notification when missed.

Columns to show: Actual, Goal, Difference.

Goal values: Average Speed to Answer (mm:ss), NPS, Overall Chat Satisfaction.

Filters: Department, folder, website.

Chat status Summary information about active and queued chats. Click the chart for details. To display a notification on the Dashboard when a chat has waited too long in the queue, edit the report , set a Notification threshold, and select Notification when exceeded.

You can choose to show details of the longest waiting chat on this chart, but this disables Department and Website filters. Click the chat to see the waiting visitor's name.

Filters: Department, folder, website (except when showing the longest waiting chat, in which case only the Folder filter is applied).
Operator rating A summary of operator ratings submitted by visitors on the post-chat survey. Items that have missed a performance goal are shown red.

To display a notification on the Dashboard when a goal is missed, edit the report and select Notification when missed.

Click the page selector at the bottom of the chart to flip through multiple pages when the number of operators exceeds five.

Filters: Department, folder
Operator status The number of operators in your organization by status: In Chat, Available, Away, Offline. Click the chart for details. Filters: Department
Visitors A summary of visitor monitoring activity on your sites, including the number of visitors on each page. The chart itself displays filtered data, while the Total Visit Count and Total Active Invitations are for the entire account. Option: Add a bar to represent each filter.

Filters: Folder.

Add a chart

  1. When viewing the Dashboard on a desktop computer (not a phone or tablet), go to the top of the Dashboard and click + (plus sign).
  2. Select the type of chart you want to add. The chart is added to the bottom of the page.
  3. Go to the bottom of the page to find the newly created chart.
  4. On the new chart, click the options menu and then Edit to customize the report.
    Tip: Don't forget to rename your chart to reflect selected filters and options.
  5. Save your changes.
Tip: To build a new report by editing an old one, click the options menu and select Copy. Go to the bottom of the page to find and edit the newly created chart.

What do I see on the Dashboard?

The dashboard gives you insights into customer activity.

Tip: Check out this video to learn more about the dashboard.

Let's look at the information shown in the upper section of the dashboard.

Tip: For info about the lower section of the dashboard, known as Voices, read this article: Voices and the Dashboard: Capturing and analyzing user intent.
Engagements

An engagement is a visit in which a user interacts with a Bold360 AI touchpoint to get an answer. The following are examples of engagement:

  • Asking a question in a Bold360 AI widget on your website
  • Viewing an FAQ answer
  • Reading an article in your Support Center

An engagement may include one or more interactions.

Interactions

An interaction represents a user's attempt to gather information or perform an action. All follow-up actions around the same information are also interactions, which in turn add up to an engagement. For example, if it takes a visitor five questions to find the cheapest hotels in the area, those five questions translate to one engagement and five interactions.

Self-Service Score

Self-service score is the total number of interactions with no negative signals divided by the total number of interactions.

Negative signals include the following:

  • Interactions that were not answered
  • Interactions that contain negative feedback
Channeling Score

The channeling score provides insight into how your escalation channels are performing. When a user chooses to continue using chat, email or phone, the channeling score is affected.

Note: The phone channeling score is also affected if a visitor chooses a button with phone number in an article. For more information see How do I define conversational flows?.
For more information about channeling see Answer escalation options.

On the Channeling Score panel you can see the following numbers for each channel:

  • The number on the left shows channeled interactions as a percentage of all engagements. Colors reflect the sentiment as per settings: red means negative, green means positive and grey means neutral. For more information see What is intentional channeling?.
  • The number on the right shows channeled interactions for each channel as a percentage of all engagements.
  • If Trends is enabled, you can also see numbers showing the change in trend next to each number. Trend compares the user activity in the currently selected period to activity in the previous period.

Featured

Allowlists and the Bold360 platform

Allowlists and the Digital DX AI platform

To use Genesys DX, you may want to allowlist certain URLs so that its connected services are able to connect.

We recommend you add the following URLs to your network's allowlist:

  • *.boldchat.com, *bold360.com - Genesys' service for adding chat to websites
  • *.nanorep.co ? The site for customers who have access to the Bold360 AI platform (Service, Advise, and Acquire)
  • authentication.logmeininc.com, auth.bold360.com - LogMeIn's sign-in service
  • launch.bold360.com, myaccount.logmeininc.com, profile.logmeininc.com - LogMeIn's MyAccount page, where you can manage and access all your LogMeIn products

*** Please note that *.logmeininc.com domains and IP Addresses/ranges are only needed temporarily while the BoldChat/Bold360 platforms complete their migration to Genesys architecture.

Note: This list includes sub-domains for the listed domains, so it is advisable to use wildcard rules wherever possible when you allow or block any LogMeIn service on your network. Specifically, we recommend you to allow *bold360.com and *logmeininc.com. The services themselves communicate using port 443 (HTTPS/SSL) and port 80, so you don't need to open any additional ports within a firewall.

LogMeIn IP ranges

We recommend you add LogMeIn domains and URLs to your network's allowlist instead of allowing LogMeIn IP ranges. If that is not feasible, refer to the list of LogMeIn IP addresses.

CIDR Notation Numeric IP Range Netmask Notation
67.217.80.0/23 67.217.80.0 - 67.217.81.255 67.217.80.0 255.255.254.0
95.172.70.0/24 95.172.70.0 - 95.172.70.255 95.172.70.0 255.255.255.0
173.199.52.0/23 173.199.52.1 - 173.199.53.254 173.199.52.0 255.255.254.0

IP addresses for the sign in service

To sign in to your Bold360 work environment, you must allow LogMeIn's sign-in service. To do that by IP addresses, add the following IPs to your firewall settings:

  • 34.199.209.240
  • 35.173.84.18
  • 78.108.120.24
  • 173.199.2.47
  • 173.199.4.47

Email addresses for the sign in service

Make sure you allow the following email addresses so that identity-related and authentication emails are received:

  • noreply@logmein.com
  • support@bold360.com

Third-party IP Ranges

You must also allowlist ranges for these third-party services based upon your use of these service providers:

Email Domains

For email invitations and correspondences from us and the BoldChat/Bold360 software, we recommend allowing the following email domains through your email's spam and allowlist filters.

  • noreply@logmein.com
  • support@bold360.com

*** Please note that *.logmeininc.com domains and IP Addresses/ranges are only needed temporarily while the BoldChat/Bold360 platforms complete their migration to Genesys architecture.

 

Update as of September 14, 2021

Beginning on October 9, 2021, additional changes are taking place as part of the migration process of the DX platform from LMI to Genesys. The failover will take place in 3 stages from LMI on-premise data centers to Genesys cloud-based environment which provides robustness, flexibility and better scalability to the DX platform.

[ACTION] - If you allow list Agent (formerly known as BoldChat) by domain (preferred to DNS or IP allowlisting), you will need to allowlist the following domains in your organization's network/firewall:

  • bold360.com
  • boldchat.com

Alternatively, you can allowlist the following DNS servers:

Ireland

  • eub-app16-01.boldchat.com
  • eub-app16-02.boldchat.com
  • eub-app16-03.boldchat.com
  • eub-app16-04.boldchat.com
  • eub-app16-05.boldchat.com
  • eub-app16-06.boldchat.com
  • eub-app16-07.boldchat.com
  • eub-app16-08.boldchat.com
  • eub-app16-09.boldchat.com
  • eub-app16-10.boldchat.com
  • eub-app16-11.boldchat.com
  • eub-app16-12.boldchat.com

Frankfurt

  • eub-app17-01.boldchat.com
  • eub-app17-02.boldchat.com
  • eub-app17-03.boldchat.com
  • eub-app17-04.boldchat.com
  • eub-app17-05.boldchat.com
  • eub-app17-06.boldchat.com
  • eub-app17-07.boldchat.com
  • eub-app17-08.boldchat.com
  • eub-app17-09.boldchat.com
  • eub-app17-10.boldchat.com
  • eub-app17-11.boldchat.com
  • eub-app17-12.boldchat.com

[ACTION] - If you allow-list Agent (formerly known as BoldChat) by IP, here are the IPs you will need to allow list in your organization in order to avoid connectivity issues with the new Data Center on October 9th:

Ireland

  • 34.246.13.84
  • 54.155.23.252
  • 46.137.48.149
  • 34.254.28.102 5
  • 2.49.80.82
  • 63.33.229.51
  • 54.75.218.75
  • 54.216.206.26
  • 34.246.145.123
  • 52.212.90.186 5
  • 4.77.148.81
  • 34.251.74.92

Frankfurt

  • 3.122.210.241
  • 18.192.113.151
  • 3.68.175.68
  • 18.196.140.195
  • 3.68.178.202
  • 18.194.200.171
  • 18.198.110.95
  • 18.192.7.127
  • 3.65.55.253
  • 3.64.238.21
  • 3.64.109.185
  • 18.198.123.19