Note: Conversion tracking has been integrated into Acquire. For more information, contact your Customer Success Manager.Digital DX AI responds to your users online and tracks the number of users who have successfully received answers through the AI Console before making a purchase.
For information on how to enable conversion tracking, see How can I add conversion tracking?.
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To use Genesys DX, you may want to allowlist certain URLs so that its connected services are able to connect.
We recommend you add the following URLs to your network's allowlist:
*** Please note that *.logmeininc.com domains and IP Addresses/ranges are only needed temporarily while the BoldChat/Bold360 platforms complete their migration to Genesys architecture.
Note: This list includes sub-domains for the listed domains, so it is advisable to use wildcard rules wherever possible when you allow or block any LogMeIn service on your network. Specifically, we recommend you to allow *bold360.com and *logmeininc.com. The services themselves communicate using port 443 (HTTPS/SSL) and port 80, so you don't need to open any additional ports within a firewall. We recommend you add LogMeIn domains and URLs to your network's allowlist instead of allowing LogMeIn IP ranges. If that is not feasible, refer to the list of LogMeIn IP addresses.
| CIDR Notation | Numeric IP Range | Netmask Notation |
|---|---|---|
| 67.217.80.0/23 | 67.217.80.0 - 67.217.81.255 | 67.217.80.0 255.255.254.0 |
| 95.172.70.0/24 | 95.172.70.0 - 95.172.70.255 | 95.172.70.0 255.255.255.0 |
| 173.199.52.0/23 | 173.199.52.1 - 173.199.53.254 | 173.199.52.0 255.255.254.0 |
To sign in to your Bold360 work environment, you must allow LogMeIn's sign-in service. To do that by IP addresses, add the following IPs to your firewall settings:
Make sure you allow the following email addresses so that identity-related and authentication emails are received:
You must also allowlist ranges for these third-party services based upon your use of these service providers:
For email invitations and correspondences from us and the BoldChat/Bold360 software, we recommend allowing the following email domains through your email's spam and allowlist filters.
*** Please note that *.logmeininc.com domains and IP Addresses/ranges are only needed temporarily while the BoldChat/Bold360 platforms complete their migration to Genesys architecture.
Update as of January 18, 2022
Beginning on October 9, 2021, additional changes are taking place as part of the migration process of the DX platform from LMI to Genesys. The failover will take place in 3 stages from LMI on-premise data centers to Genesys cloud-based environment which provides robustness, flexibility and better scalability to the DX platform.
[ACTION] - If you allow list Agent (formerly known as BoldChat) by domain (preferred to DNS or IP allowlisting), you will need to allowlist the following domains in your organization's network/firewall:
Alternatively, you can allowlist the following DNS servers:
Ireland
Frankfurt
US East (N. Virginia)
US West (Oregon)
[ACTION] - If you allow-list Agent (formerly known as BoldChat) by IP, here are the IPs you will need to allow list in your organization in order to avoid connectivity issues with the new Data Center on March 5th:
Ireland
Frankfurt
US East (N. Virginia)
US West (Oregon)
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