How to manage localization in the Digital DX AI platform?
One of the most efficient ways to manage translations/localization is to use GeoFluent, which works in search and conversational widgets alike. However, if you do not have a GeoFluent account, you can still use Digital DX AI's built-in translation management feature: as a Knowledge Manager, you can control the localization of individual articles, directly from the Article Editor.
- This solution is limited to search widgets.
- You must have at least two knowledge bases set up on your account that are part of the same translation group. Contact your Customer Success Manager to set up additional knowledge bases.
Even though this solution is available in search widgets only, it works in conjunction with auto-translation:
- If there is an article in the user's language, then that is presented
- If there is no relevant article, then the English KB is searched and the response is translated on-the-fly with Google Translate
To create a localized version of an article, do the following:
The number of localized versions of an article is displayed on the Articles page: