How can I search by a label?

Genesys DX

How can I search by a label?

Labels assigned to knowledge base articles or tickets enable you to find related articles or tickets.

Go to Knowledge > Articles to search the knowledge base or go to Ticketing > All tickets to search tickets.
In the search field, enter the name of the label.
Once you enter the label name, the system will then display the labeled option to click on.
Click the Labeled option to activate the search filter.

You can define multiple labels to filter for in the Knowledge Base. To do so, on the Knowledge > Articles page, search for a label. Then perform another search for the next label, and so on. Only those articles will be listed that have all labels applied.

You can remove filters one by one by clicking Clear next to the unnecessary filter.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.