How do I export my knowledge base to Excel?

Genesys DX

How do I export my knowledge base to Excel?

You can export the content of your knowledge base to an Excel file that contains details like the ID, the creation date, the intent and the answer of the article and the labels assigned to it.

To export your knowledge base to an Excel spreadsheet, please follow these steps:

Log in to your account and navigate to Knowledge > All Articles.
Choose (More).
Select Export Knowledge Base and then Office 2007+ in the drop-down that appears.
The export file contains the original IDs of the articles. This way, links to other articles work the same way as in the original knowledge base.

Note: You can export a maximum of 5000 articles with this option.

For more complex exports, you must use our Export knowledge base API.

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