How do I review overlapping phrasings?

Genesys DX

How do I review overlapping phrasings?

While editing an article, you notice that it has overlapping phrasing.

Digital DX AI enables knowledge managers to easily optimize phrasings by providing a list of articles that use the same or similar phrasing.

In the Article Editor, select Overlapping phrases above the intent.
This button is only available for an article that contains overlapping phrasings with other articles.
On the Overlapping phrases dialog, select an article from the list to open it for editing on a new tab.
Edit the phrasing of the article you just opened or go back to the original article and edit the relevant phrasing there.
Unique phrasings ensure visitors get the most relevant results during search.
Publish the articles.

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