How do I create support center structure with labels?

How do I create support center structure with labels?

Use labels to give structure to your support center home page.

Note: You can only use user-created labels for this purpose. There are built-in labels that are used to indicate the availability of an article, like Offline or Hide from Support Center and the status of an article, if content management workflow is enabled, like Draft and Never Published, etc.
  1. In the AI Console, go to Touchpoints > Support Center.
  2. On the Settings tab, go to the Content section.
  3. Under Navigation Labels, select categories to display as navigation options in your support center, for example, along the left side of the page.

    You can change how and where these labels are displayed by adjusting the support page templates.

  4. Under Homepage Labels, select categories to display on your home page, for example, in the main body of your site.

    You can change how and where these labels are displayed by adjusting the support page templates.

    Example:

  5. Save your changes.