Set welcome mode for customers on mobile devices

Genesys DX

Set welcome mode for customers on mobile devices

From now on, the web widget is displayed for customers using mobile web browsers, who are presented with a welcome message. Once they start typing into the chat field, the full-width web widget replaces the mobile widget, similarly to using the widget on a desktop computer.

Customers have the following experience in the widget:

To configure a welcome message,

In the AI Console, go to Touchpoints > Widgets.
Click Personalize under the widget type that you want to change.
Select a knowledge base or URL to customize.
On the Position & Size tab, select Invite for Welcome Mode.
Save your changes.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.