How to integrate Zopim Chat

Genesys DX

How to integrate Zopim Chat

Integrate Zopim Chat with Bold360 AI.

Log in to Bold360 AI, and go to Channeling > Policy.
Click Add channel.
Select Chat for Channel type.
From the Select chat provider drop-down list, select Zopim.
Fill in the specific configuration details related to the Zopim integration.Note: To find your Zopim account number, go the settings widget in Zopim chat console, and you find your account number in the script.
Optionally, define the conditions for the chat button to displayed. For more information on setting up conditions, click here.
Save your changes.

Once the integration is set up, make sure you are Online in the Zopim chat console to accept new chats. The Chat escalation button is displayed on the Bold360 AI widget. If the chat integration does not work, contact our support.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.