How to forward tickets to another KB?
Bold360 AI allows you to forward tickets from one KB to another KB using a 3rd-party integration.
- Choose the Knowledge Base in which you want to receive all the tickets.
- Go to .
- On theTicketing basic tab, copy the KB email address.
- Go to theKB that you want to transfer tickets from.
- Go to .
- On theTicketing basic tab, under 3rd party integration, paste the KB email address.