How can I export all my tickets, including correspondence?

Genesys DX

How can I export all my tickets, including correspondence?

To export the tickets, do the following:

Go to Analytics > SLA.
Click on the Download Tickets Report link on the upper-right side of the screen.
Select the month and year to export. You can also select a label and choose to include ticket correspondence (both are optional).
Select the format: CSV, or XML.
Click the Download Report.

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