How can I tell how a ticket I see in Bold360 AI's ticketing system was opened?

Genesys DX

How can I tell how a ticket I see in Bold360 AI's ticketing system was opened?

You can use the Bold360 AI ticketing system to process customer escalations. Customer queries can end up in your Bold360 AI ticketing system in a number of ways:

Direct email sent to your Bold360 AI inbox address , such as XXXXXXXXX.inbox@your_account_name.nanorep.in
Email sent to your main support address (for example, support@your_company.com) and then forwarded to your Bold360 AI inbox
Ticket generated from one of the contact forms that you can setup in Bold360 AI

To see the origin of the ticket, proceed as follows:

Go to Ticketing > All tickets in Bold360 AI.
Click on a ticket to see its details.
Result: You are taken to the ticket's details.
In the Details section on the right, check the Opened Via field for the necessary information.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.