How do I configure Office365 SMTP server in my Bold360 AI account?

Genesys DX

How do I configure Office365 SMTP server in my Bold360 AI account?

For SMTP server configuration, do the following:

Set up an SMTP relay, using the Bold360 AI service IP address list.
Refer to Microsoft's instructions here.
Once you have the SMTP relay configured, in Bold360 AI, go to Admin Center > Ticketing Settings > Ticketing Basics tab.
Specify the FROM address and the SMTP host to configure the SMTP settings in your Bold360 AI account. Other fields are not relevant.

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