How to assign a label based on ticket title?

Genesys DX

How to assign a label based on ticket title?

You can set a rule to automatically label tickets with a certain title (keyword) to a certain label. You first need to create the label (tag) to use.

To create a label, do the following:

Click the label button.
Click co Create label.
Once you have labels, you can use the rule.
Create a rule by using the condition "Ticket Title" and fill in the keyword.
Select the Add label action and choose the label from the drop-down.

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