What is semantic NLP search?

Genesys DX

What is semantic NLP search?

Many search technologies have been based on keyword search, these platforms cannot easily distinguish between words spelled the same way that mean something different. This often results in irrelevant query responses.

Unlike these older systems, semantic natural language search (NLP) systems are able to glean the meaning behind the query and comprehend the natural way that people ask and offer answers to each other. The results that you receive are about the query and theme you are exploring, not merely matched based on similar keywords.

This technology is the closest thing we have today that can somewhat "read the minds" of your customers. By not limiting the language that users express themselves, this technology can discover the intent of the query and delivery relevant answers. Giving your customer service technology the human touch that is necessary for a quality customer experience.

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