How do I know how many monthly answers I have?

Genesys DX

How do I know how many monthly answers I have?

The answers shown in the Answered Sessions chart, which display how many sessions have been answered through Bold360 AI, including automatic answers, emails, and chats. To view the Answered Sessions chart, do the following:

In the AI Console, go to Analytics > Traffic.
Go to the Answered Sessions chart.

To download the chart, click on the download arrow located on the right corner at the top of the chart.

Note: If you have more than one knowledge base, the first chart (under 'My Account)' summarizes the answered sessions in all your knowledge bases. The chart below it (under ' X Knowledge Base statistics) summarizes only the answered session in the selected knowledge base.

Scenarios that are counted as answered sessions

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