How do I import FAQ from a Website?

Import an existing FAQ from your website to jump start content creation in Bold360 AI.

Before you begin:

Before you import your FAQ into the Bold360 AIKnowledge Base, make sure that the FAQ page is built of questions and answers in a logical structure. For example, you can add your questions in HTML heading tags and your answers in paragraphs. You can also use paragraphs only and bold your questions so that the import process can differentiate questions from answers. You can find an example of a well-structured FAQ at https://www.amazon.com/gp/help/customer/display.html?nodeId=201995060.

Important:
  • Only articles from a single FAQ page can be imported. FAQs where every article is on an individual page cannot be imported. For this reason, if you have an FAQ similar to that of Twitter or YouTube, you will not be able to import articles.

  • You must type a valid URL which contains your FAQs. You cannot use a link that redirects readers to a different page.

To import your FAQ into the Bold360 AI Knowledge Base, do the following:

  1. In the Bold360 AI platform, go to Knowledge > Import FAQ.
  2. Enter the address of your FAQ website and click Go. The list of FAQ articles are listed with question titles and bodies.
  3. Optionally, select context values from the drop-down lists at the top of the list.

    All imported articles will have the selected contexts added.

  4. Optionally, click Edit on the right side of the question that you want to modify.

    Besides updating the content of the article, you can assign unique contexts that are applied to this article only.

  5. Once you have finished editing the articles, click Add selected articles to the knowledge base to upload them to your Knowledge Base.

Here is an example of importing FAQ articles from a website: