How to enable full correspondence of ticket history

Genesys DX

How to enable full correspondence of ticket history

To view the full ticket correspondence on each ticket, a variable to the signature must be added as follows:

In the AI Console, go to Admin Center > Ticketing Settings.
On the Signatures tab, click on a signature to edit.
Add the " %fullquote% " variable to the footer of the signature.
Save your changes.

The ticket's history will now include each reply sent to the customer .

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