How to change the language of the Agent Workspace

Genesys DX

How to change the language of the Agent Workspace

You can change the language used for your Agent Workspace. This setting has no impact on customers or supported languages. It only affects your own experience on the Agent Workspace.

Sign in to the Agent Workspace.
Result: The Agent Workspace is displayed.
At the bottom left of the workspace, hover the mouse over the icon with your initials and select a language.

The Agent Workspace supports the following languages:

English
German
Spanish
French
French (Canada)
Italian
Hungarian
Dutch
Portuguese (Brazil)
Japanese
Korean

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.