Context explanation

Genesys DX

Context explanation

We can set the desired context value in widget at support center page so it will search articles according to context set, however, it will not affect which articles are being shown in support center itself, e.g. links to articles below the search bar in home and label pages.

In order to force support center as well as widget to show only articles with the desired context, you need to set context in user level, e.g. in browser cookies, via the parameter string,

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