How to integrate Zopim Chat

Integrate Zopim Chat with Bold360 AI.

  1. Log in to Bold360 AI, and go to Channeling > Policy.
  2. Click Add channel.
  3. Select Chat for Channel type.
  4. From the Select chat provider drop-down list, select Zopim.
  5. Fill in the specific configuration details related to the Zopim integration.Note: To find your Zopim account number, go the settings widget in Zopim chat console, and you find your account number in the script.
  6. Optionally, define the conditions for the chat button to displayed. For more information on setting up conditions, click here.
  7. Save your changes.
Once the integration is set up, make sure you are Online in the Zopim chat console to accept new chats. The Chat escalation button is displayed on the Bold360 AI widget. If the chat integration does not work, contact our support.