Creating Dedicated Language Knowledge Bases

Genesys DX

Creating Dedicated Language Knowledge Bases

Bold360 AI allows you to have a separate knowledge base per language. When a customer asks a question, the answer is provided from the knowledge base that matches the language of the question.

Make sure dedicated language knowledge bases have been created for you. Contact your Customer Success Manager for more information.

In the AI Console, go to Touchpoints > Widgets > Get the code and select a widget.
Choose the knowledge base of that specific language from the Choose Knowledge Base drop-down menu.
Note: For slim widget, select Enforce KB and then select your knowledge base. For legacy code, select Get legacy embedded code and then select your knowledge base.
Copy the code and insert it into the foreign language pages script.

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