How do I set the widget to be mobile-responsive?

How do I set the widget to be mobile-responsive?

The web page on which the widget is installed must be a native mobile-responsive website. If it is not a mobile-responsive website, the mobile widget will be displayed in normal mode. In normal mode the widget is opened in a separate window when clicked.
  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type you want to change.
  3. Select the URL or knowledge base where you want to make your change.
  4. On the Advanced tab, select the following options:
    • Mobile widget enabled
    • Mobile - responsive behavior enabled
  5. Save your changes.

How to gracefully minimize widget after live chat ends

For Slim and Harmony widgets in Conversational mode, you can now define a closing salutation before the widget closes automatically at the end of a live chat. This way, you can let customers close the chat widget themselves. To do so,
  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type that you want to change.
  3. Select a knowledge base or URL to customize.
  4. On the Basics tab, make sure you have a Slim or Harmony selected for Widget Mode.
  5. On the Advanced tab, select Display goodbye message before closing the widget.

    This option is disabled by default.

  6. Save your changes.

Customers have the following experience when ending live chat: