Bold360 for developers

Genesys DX

Bold360 for developers

Bold360 offers tools and integrations to help customize your implementation.

API and SDK resources in the Bold360 and BoldChat Developer Center

Please refer to the Bold360 and BoldChat Developer Center for detailed documentation.

All BoldChat solutions other than the Salesforce integration are valid for Bold360 as well.

Zendesk Integration

Provide a link that agents use to access Zendesk during chat sessions. To set up the Zendesk integration, use the desktop version of the BoldChat client. Learn more at the BoldChat Help Center: Zendesk Integration.

Tip: When the agent is using Window 8.1 with Internet Explorer 11, the agent must select the following options under Advanced Privacy Settings: Accept First- and Third-party Cookies, Always allow session cookies.

Figure 1. Zendesk link

Figure 2. Zendesk, as seen in Bold360

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.