Set a policy for failed login and forgotten password requests

Control how many times agents are allowed to fail login or request a new password.

  1. In the Web Admin Center, go to General > Login Controls.
  2. Under Security, choose your settings:
    Option Description
    Block forgotten password requests after X per X hours Agents can request password reset this many times in the given time period.
    Disable agent login after X failed login attempts per X minutes Agents are prevented from logging in after this many failed login attempts in the given time period.
  3. Save your changes.
Changes are applied to your entire account.