Twitter Status Summary

Genesys DX

Twitter Status Summary

This report provides the status of new twitter threads created in the date range specified. It includes details about the number of unanswered and answered tweets for open as well as ended threads.

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All new text chats are accounted for in one of the categories to the right of the New column.

New: New messages created in the date range specified.
Unans/Open: New messages still unanswered and open.
Ans/Open: New messages answered and still open.
Unans/Ended: New messages currently closed and unanswered.
Ans/Ended: New messages currently closed and answered.

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