How to forward tickets to another KB?

Genesys DX

How to forward tickets to another KB?

Bold360 AI allows you to forward tickets from one KB to another KB using a 3rd-party integration.

Choose the Knowledge Base in which you want to receive all the tickets.
Go to Admin Center > Ticketing Settings.
On theTicketing basic tab, copy the KB email address.
Go to theKB that you want to transfer tickets from.
Go to Admin Center > Ticketing Settings.
On theTicketing basic tab, under 3rd party integration, paste the KB email address.

It takes couple of minutes for the forwarded item to appear in the destination.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.